PRIVACY POLICY

We know you value your privacy and need your personal information kept secure.

PRIVACY & SECURITY

Our Privacy Policy describes, generally, how we manage your personal information and safeguard your privacy.

PRIVACY PRINCIPLES

We comply with the ‘Australian Privacy Principles’ in the Australian Federal Privacy Act 1988.

COLLECTING

We collect personal information that is necessary to conduct our business.

The personal information we collect will include information you give us but may (with your consent) include information given to us by other parties.

We collect this information by lawful and fair means and not in an unreasonably intrusive way.

Personal information may include your name, address, contact details and other personal information in the course of conducting our business.

USE & DISCLOSURE

Any personal information that we collect about you may be used and disclosed by us so that we can provide you with the service you have requested or to enable us to conduct our business.

We will not disclose information about you unless: the disclosure is required or authorised by law; you have consented to our disclosing the information about you or the disclosure is for another purpose (related to the primary purpose of collecting that information) that you would reasonably expect.

We may also use your personal information to provide you with information about any products and services offered by us. If you prefer not to receive promotional or other material from us please contact us.

QUALITY

We will take all reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up to date.

STORING & SECURING

We maintain the confidentiality of the information you provide us. We take all reasonable precautions to protect your personal information from misuse, loss, unauthorised use, alteration or disclosure.

Personal information may be stored both digitally and in hard-copy form. Safety and security tools include firewalls, anti-virus software, email filters and passwords to protect information.

DISPOSAL

We will take reasonable steps to destroy or permanently de-identify any personal information we no longer require.

TRANSPARENCY

This Privacy Policy sets out in broad terms how we handle your personal information and safeguard your privacy. Further details about our information handling practices may be available on request from our Privacy Officer.

From time to time it may be necessary for us to revise this Privacy Policy. Any changes will be in accordance with the ‘Privacy Act 1988’ and the ‘Australian Privacy Principles’. We notify you about changes to this Privacy Policy by posting an updated version on this website.

ACCESS

In most cases you may have access to personal information that we hold about you. We will treat requests for access to your personal information in accordance with the ‘Australian Privacy Principles’.

All requests for access to your personal information should be directed to our Privacy Officer. We will process all requests for access to personal information as quickly as possible. Requests for a large amount of information, or information which is not currently in use may require further time before a response can be given. We may charge you a fee for access your information if a cost is incurred by us in order to retrieve your information but in no case will we charge you a fee for your request for access.

In some cases, we may refuse to give you access to personal information we hold about you. This includes, but is not limited to, circumstances where giving you access would: be unlawful (eg where a record which contains personal information about you is subject to a claim for legal professional privilege by one of our clients); have an unreasonable impact on other people’s privacy or prejudice an investigation of unlawful activity.

We will also refuse access where the personal information relates to existing or anticipated legal proceedings and the information would not be accessible by the process of discovery in those proceedings or by any other exceptions in the ‘Australian Privacy Principles’. If we refuse to give you access we will provide you with reasons for our refusal.

CORRECTING

If you request us to do so, we will amend any personal information about you held by us which is inaccurate, incomplete or out of date. If we disagree with your view about the accuracy, completeness or currency of a record of your personal information held by us, and you ask us to associate with that record a statement that you have a contrary view; we will take reasonable steps to do so.

IDENTIFIERS

We will not use any personal identifiers issued by a government Agency, unless authorised by you.

ANONYMITY

The nature of our business will require us to identify you in order to provide you with goods or services.

TRANS-BORDER DATA

In the ordinary course of business we endeavour to not transfer personal information overseas.

Should the need arise, we will only do so under the strict requirements set out in ‘Australian Privacy Principle’.

SENSITIVE

We will only collect sensitive information if you consent or other requirements under the ‘Privacy Act 1988’ have been met.

MORE

If you would like more information about the way we manage personal information which we hold about you, or are concerned that we may have breached your privacy, please contact us.

Our Privacy Officer will review any complaint we receive, make internal inquires and respond to you in writing within 5 business days. Our response will say whether we believe your complaint to be justified and will set out our reasons. Should your complaint be justified, we will take action to rectify the problem.

CHANGES

If you require any further information about the ‘Privacy Act 1988’ and the ‘Australian Privacy Principles’, you can visit the Federal Privacy Commissioner’s website at privacy.gov.au